Privacy Policy

01Information We Collect

The information we collect depends on how you interact with Made Possible Designs.

A. Information You Provide Directly

We may collect information you provide when you:

• Place an order;
• Create an account;
• Submit a Make Anything request;
• Request a custom design;
• Upload photographs, drawings, sketches, artwork, logos, or reference materials;
• Approve or request changes to a custom design;
• Contact customer service;
• Request a replacement, refund, or other assistance;
• Subscribe to communications;
• Participate in surveys or promotions; or
• Otherwise communicate with us.

This information may include:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order information;
• Product selections;
• Customization instructions;
• Names, dates, messages, or other text you request to place on a product;
• Photographs;
• Drawings and sketches;
• Logos;
• Artwork;
• Reference images;
• Design files;
• Communications with us;
• Design approvals;
• Product reviews or feedback; and
• Other information you choose to provide.

B. Make Anything and Custom-Design Content

Our custom-design services allow customers to submit information and materials to help us create personalized products.

These materials may include:

• Photographs;
• Pet photographs;
• Family photographs;
• Photographs containing children;
• Children’s artwork;
• Hand-drawn sketches;
• Logos;
• Business graphics;
• Reference products;
• Inspiration images;
• Names;
• Dates;
• Messages;
• Measurements;
• Color preferences; and
• Other design instructions.

We use these materials primarily to evaluate, design, manufacture, fulfill, support, and, where requested, reproduce your custom product.

Please do not submit highly sensitive information that is unnecessary for us to create your product.

C. Payment Information

Payments may be processed by third-party payment processors.

Depending on the payment method you select, our payment processor may collect information such as your payment-card number, expiration date, security code, billing address, and other payment information.

Made Possible Designs does not intend to directly store complete payment-card numbers or card security codes when payment processing is handled by a third-party payment processor.

We may receive transaction-related information such as:

• Payment status;
• Transaction identifier;
• Payment method type;
• Amount paid;
• Refund information; and
• Limited payment details necessary for transaction management.

D. Information Collected Automatically

When you use our website, we and our technology providers may automatically collect certain technical information, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Pages viewed;
• Referring website;
• Date and time of access;
• Website interactions;
• Session information;
• Shopping-cart activity; and
• Information used to maintain website security and functionality.

E. Cookies and Similar Technologies

Our website may use cookies, local storage, and similar technologies necessary to:

• Operate the website;
• Maintain shopping carts;
• Remember preferences;
• Authenticate users;
• Process transactions;
• Prevent fraud;
• Maintain security; and
• Understand website performance.

At launch, Made Possible Designs does not intend to use third-party behavioral advertising pixels or similar technologies to sell or share customer information for cross-context behavioral advertising.

If our practices materially change, we will update this Privacy Policy and implement additional notices or choices where required.

02How We Use Information

We may use personal information to:

Provide Our Services

• Process orders;
• Manufacture products;
• Personalize products;
• Create custom designs;
• Evaluate Make Anything requests;
• Generate design previews;
• Request design clarification;
• Obtain customer approval;
• Produce approved products;
• Package and ship orders;
• Process payments;
• Provide order updates; and
• Support reorders.

Communicate With You

We may use your contact information to:

• Confirm orders;
• Send receipts;
• Provide shipping notifications;
• Ask questions about custom projects;
• Send design previews;
• Request approval;
• Respond to customer-service inquiries;
• Address damaged or defective products; and
• Communicate regarding disputes or other account matters.

Operate and Improve Our Business

We may use information to:

• Maintain our website;
• Improve products and services;
• Understand customer demand;
• Develop new product categories;
• Improve manufacturing processes;
• Maintain records;
• Conduct accounting;
• Manage inventory;
• Detect fraud;
• Protect our systems;
• Enforce our agreements; and
• Comply with legal obligations.

Marketing

Where permitted by law, we may use contact information to send marketing communications.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in those communications.

Transactional communications concerning an order, design approval, account, safety notice, or customer-service matter are not marketing communications and may continue where necessary.

03Customer Photos and Custom Content

Made Possible Designs distinguishes between:

• Materials you upload or provide to us; and
• Photographs or other images we create of products we manufacture.

Customer-Uploaded Materials

We will not use customer-uploaded photographs, sketches, drawings, reference images, or similar customer-provided files for advertising, social media, portfolio displays, or promotional purposes without permission.

Customer uploads are used to evaluate, design, manufacture, fulfill, and support the customer’s project and for other legitimate purposes described in this Privacy Policy.

Photographs of Finished Products

Made Possible Designs may photograph or create renderings of products that we design and manufacture and may use those photographs or renderings in our:

• Website;
• Portfolio;
• Social-media accounts;
• Product listings;
• Advertising; and
• Promotional materials.

However, if a finished product prominently contains a customer’s personal photograph, sensitive personal information, or other material that would reasonably warrant additional privacy protection, we will not intentionally use the finished-product image for promotional purposes without appropriate permission.

Our ability to photograph a product does not override third-party intellectual-property rights.

04How We Disclose Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business.

These may include providers of:

• Website hosting;
• E-commerce infrastructure;
• Payment processing;
• Cloud storage;
• Email delivery;
• Customer support;
• Shipping and fulfillment;
• Fraud prevention;
• Cybersecurity;
• Accounting;
• Tax services;
• Professional services; and
• Other business infrastructure.

These providers may process information on our behalf or as otherwise disclosed in their own applicable terms and privacy notices.

Shipping Providers

We may provide your name, shipping address, contact information, and other necessary information to shipping and logistics providers to deliver your order.

Legal and Safety Disclosures

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful legal process;
• Respond to governmental requests;
• Protect our legal rights;
• Investigate fraud;
• Protect customers or others;
• Protect our systems or property;
• Enforce our Terms of Service; or
• Establish, exercise, or defend legal claims.

Business Transactions

If Made Possible Designs or Constellation Digital LLC undergoes a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

05Sale of Personal Information

Made Possible Designs does not currently operate a business model based on selling customers’ personal information.

We do not intend to sell customer photographs, custom-design submissions, order histories, contact information, or Make Anything uploads to data brokers.

If our practices materially change, we will update this Privacy Policy and provide any legally required notices or choices before engaging in activities requiring them.

06Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling orders;
• Creating custom products;
• Providing customer service;
• Supporting reorders and replacements;
• Maintaining transaction records;
• Accounting and tax compliance;
• Fraud prevention;
• Security;
• Resolving disputes;
• Protecting legal rights; and
• Complying with applicable law.

Our current internal retention framework generally contemplates:

• Core order, transaction, tax, and accounting records: approximately seven years, where appropriate.
• Original customer uploads associated with completed custom orders: generally targeted for deletion approximately 12 months after fulfillment, unless reasonably necessary for an unresolved matter or another legitimate purpose.
• Abandoned Make Anything uploads: generally targeted for deletion approximately 90 days after the submission becomes inactive.
• Approved custom-design records and final production files: generally retained for approximately three years after fulfillment to support reorders, replacements, disputes, and customer service.
• Customer-service communications: generally retained for approximately three years after resolution, where appropriate.

Actual retention periods may vary where reasonably necessary for legal, tax, accounting, security, fraud-prevention, litigation, dispute, warranty, or other legitimate purposes.

Information deleted from active systems may remain temporarily in secure backups until those backups are overwritten through normal backup processes.

07Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no Internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of any account credentials and for notifying us if you believe your account or information has been compromised.

08Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include the right to request that we:

• Confirm whether we process your personal information;
• Provide access to certain personal information;
• Correct inaccurate information;
• Delete certain personal information;
• Provide certain information in a portable format;
• Explain certain disclosures;
• Withdraw consent where processing is based on consent;
• Opt out of certain processing where applicable; or
• Review a decision concerning a privacy request.

Not every right applies in every jurisdiction or circumstance.

We may need to verify your identity before processing a request.

Certain information may be retained despite a deletion request where permitted or required for purposes such as:

• Completing transactions;
• Maintaining tax or accounting records;
• Fraud prevention;
• Security;
• Exercising or defending legal claims;
• Resolving disputes;
• Enforcing agreements; or
• Complying with law.

To submit a privacy request, contact:

privacy@madepossibledesigns.com

We will respond in accordance with applicable law.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

09United States State Privacy Rights

Certain U.S. states provide residents with specific privacy rights when statutory applicability thresholds are met.

Made Possible Designs may not currently meet every threshold under these laws.

Where a state privacy law applies to us, we will provide and honor the rights required by that law.

If our size, processing activities, advertising practices, or use of personal information materially changes, we may update this Privacy Policy and implement additional notices and opt-out mechanisms.

10Canadian Customers

Made Possible Designs may offer products to customers in Canada.

Where Canadian privacy law applies, we seek to handle personal information consistent with applicable requirements concerning:

• Accountability;
• Identifying purposes;
• Consent;
• Limiting collection;
• Limiting use, disclosure, and retention;
• Accuracy;
• Safeguards;
• Openness;
• Individual access; and
• Challenging compliance.

Canadian customers may contact our privacy contact regarding access, correction, consent, or other privacy questions.

Personal information may be processed or stored in the United States or other jurisdictions in which our service providers operate and may therefore be subject to the laws of those jurisdictions.

11Children and Minors

Our website, online store, accounts, and Make Anything submission process are intended for adults age 18 and older.

We do not knowingly permit children to create accounts, place orders, or independently submit personal information through our website.

Products may be purchased by adults for children, and an adult customer may submit a child’s name, artwork, photograph, or similar information as part of a custom-design request.

In those circumstances, the adult submitting the information represents that they are authorized to provide the material to us for the requested purpose.

If we learn that personal information has been submitted directly by a child in circumstances where collection is not permitted, we may delete it.

Parents or legal guardians who believe a child has directly provided personal information to us should contact:

privacy@madepossibledesigns.com

12Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of websites or services we do not control.

You should review the privacy policies of third parties before providing them with personal information.

13International Processing

Made Possible Designs is based in the United States.

If you access our services from Canada or another permitted jurisdiction, your information may be transferred to and processed in the United States.

Privacy and data-protection laws in the United States may differ from those in your jurisdiction.

14Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services;
• Technology;
• Business practices;
• Service providers; or
• Applicable law.

When we make changes, we will update the “Last Updated” date above.

Where required by law, we will provide additional notice of material changes or obtain consent.

15Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be directed to:

Privacy: privacy@madepossibledesigns.com

General Contact: contact@madepossibledesigns.com